What Does an RPA Consultancy Involve?

Like many organizations, your company depends on certain tasks and processes that don't always need expert attention. Many of these tasks can be easily automated, making them quicker, more cost-effective, and less susceptible to errors. Robotic Process Automation (RPA) is one of the technologies that can help streamline these processes.

If your company has a talented team of developers (preferably with experience in automation), that's fantastic. You’ve likely already conducted process audits, developed your first automation, and perhaps even established a Center of Excellence. However, if you’re just starting your journey into process automation, you may feel uncertain and overwhelmed about where to begin, what to automate, and whether this type of technical solution is the right fit for your business.

If that's the situation, RPA consultancy is an excellent place to start!

What Services Do RPA Consultants Provide?

Who are RPA consultants? These experienced RPA development professionals blend technical skills (coding, tools) with in-depth business knowledge.

They can assess your company as a whole, map out processes, analyze them, and pinpoint the most impactful automation opportunities—those that will deliver the highest ROI, unlock the fastest growth, or eliminate the most challenging bottlenecks in your workflow.

RPA consultants offer a broad range of services to take on this role and handle various responsibilities, which include, but are not limited to,

How to Choose the Right RPA Consultant (RPA Consultancy Criteria)

Hiring the first RPA consultant you encounter is not the best approach! Consultants must be adequately qualified to take on such important roles. Here, we outline the key criteria that define a top-tier RPA consultant.

Your prospective RPA consultant should have a proven track record of successful project implementations, delivering accurate and tangible results. It's important to review their current and past employers. For instance, many consulting firms recruit and train RPA developers from well-established organizations known for their strong reputation, such as the "Big Four" firms: PwC, EY, Deloitte, and Accenture.

If you're considering a consultant with experience from one of these companies, it's a solid indicator of their expertise.

Online Freelancer Platforms (Upwork, Fiverr, Freelancer) and B2B Marketplaces (DesignRush)

These platforms have surged in popularity over the last decade, offering cost-effective and quick solutions. However, there is a potential downside with the quality of service.

Large Consulting Firms (EY, Deloitte, etc.)

Opting for big consulting firms almost guarantees high-quality results, but it can be prohibitively expensive for small and medium-sized enterprises (SMEs), as they typically cater to larger companies and corporations.

Traditional Software Development Agencies

Some software development agencies include RPA in their services, often outsourcing RPA-related projects to external consultants due to a lack of in-house expertise. This allows them to remain competitive by offering RPA services, even if they don’t specialize in the field.